Refund Policy

General Policy

Smart H Travel strives to provide exceptional customer service and ensure your satisfaction with our services. However, due to the nature of our business, certain refunds may be subject to limitations or restrictions.

Visa Application Refunds

Approved Applications: Refunds for approved visa applications are generally not possible, as visa fees are typically non-refundable.
Denied Applications: If your visa application is denied, we may be able to provide a partial refund for our services, depending on the circumstances and the specific terms of our agreement.
Documentation Errors: If your visa application is denied due to errors in the documentation provided by you, we may charge a processing fee for resubmission.

Trip Planning and Package Refunds

Cancellation Fees: If you cancel your trip, cancellation fees may apply, depending on the time of cancellation and the specific terms of your booking.
Non-Refundable Components: Certain components of your trip, such as non-refundable flights or accommodation, may not be eligible for a refund.
Force Majeure Events: In the event of force majeure circumstances (e.g., natural disasters, political unrest), we may offer alternative arrangements or a partial refund, subject to the specific circumstances.

Car Rental Refunds

Cancellation Fees: Cancellation fees for car rentals may apply, depending on the rental agreement and the time of cancellation.
Damage or Theft: If the rental car is damaged or stolen, you may be responsible for additional charges, as outlined in the rental agreement.

Flight Ticket Refunds

Airline Policies: Flight ticket refunds are subject to the specific policies of the airline. Please refer to the airline's website or contact them directly for information on their refund policies.

Other Services

Custom Services: Refunds for custom services, such as personalized itineraries or bespoke tours, may be subject to specific terms and conditions.

If you have any questions or require further information regarding our refund policy, please contact our customer service team.

Note: This refund policy is a general guideline, and specific terms and conditions may vary depending on the nature of your booking and the applicable laws and regulations.